Privacy Policy

btwflooring.co.uk

As a customer of BTW Flooring we may in certain circumstances collect and process your personal data in the course of our business with you.

Under the General Data Protection Regulation EU 2016 / 679 (GDPR) you are entitled to be informed of what data we will hold and how we intend to use that data. This Privacy Statement informs you of what data we collect, why we collect it and the lawful conditions we consider appropriate for the processing of your personal data.

What Data Do We Collect?

‘Personal data’ means any information relating to an identified or identifiable natural person, most common data being name, address, email, telephone number or IP address. We may collect, store and process the following types of personal data relating to you through our website, online enquiry forms, by telephone, email or in person in our branches:

Information that you provide to us if enquiring about purchasing goods or services from us, including name, address, telephone number, email address and IP address.
Information that you provide to us in order to purchase goods or services from us including date of birth, finance details, photographic proof of identity, and proof of income.
Information that we are legally bound to provide to 3rd parties.

Why We Need this Information

Personal data we collect from you will be used for the purposes it was provided, including the following:

In order for you to form a legally binding contract with us.
In order that we can process payments for our products and services.
In order for us to verify your identity.
To validate any warranty claims Marketing and Sharing Personal Data

On occasion, we may use your personal data to inform you about relevant products and offers. We will collect information from you including how you would like us to contact you and use your information to contact you about products, services and offers which we think may be suitable for you. We will give you the option to opt out of any marketing material at the time we collect your data for marketing purposes and each subsequent time we market to you. Should you wish to be removed from our marketing database or advise us of an amendment to your marketing preferences you can do so by emailing enquiries@btwflooring.co.uk

There may be instances where we share your personal data with 3rd party organisations where it would be reasonable to do so. However, we would not share your personal data with other organisations for marketing purposes unless we have your express written consent to do so.

There may be circumstances when we are legally obliged to share your personal data e.g.

To the extent that we are legally obliged to do so by law.
In connection with any ongoing or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information, where in our reasonable opinion, such court or authority would be reasonable likely to order disclosure of that personal information.

Legitimate Interests

We may use your personal information to contact you for reasons that we consider are in our commercial interests and / or the interests of our customers.

We have carried out a Legitimate Interest Assessment for the following 4 areas and consider these Legitimate Interests to be: –

To send our customers marketing information when we have a relevant and appropriate relationship with them.
To contact our customers in order to gain feedback in to the service we have provided and what we did well or badly. Should you wish a copy of any of our legitimate interest assessments please contact our data protection officer at the details below.

Security of Personal Data

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. BTW Flooring website uses a security system that protects your information from unauthorised use.

Your Rights as a result of BTW Flooring processing your personal data you have a number of individual rights:

You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request – Upon receipt of such a request, we will, after confirming identity provide all relevant data we may hold to you, in the most practical format and as soon as possible. We may withhold personal information that you request to the extent permitted by law.
You may instruct us to correct any inaccuracies in that personal data which we will do as quickly as possible.
You may instruct us to no longer process your personal data for marketing or any other purposes, which we will do as quickly as possible.
You may instruct us to destroy some/all of your personal data which we will do as quickly as possible. (The Right to be Forgotten)
You may in certain circumstances request that your data is transferred to another service provider. (The right to Data Portability)

Cookies

BTW Flooring web site uses “cookies” to help improve your online experience. A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe. Cookies are uniquely assigned to you, and can only be read by a web server in the BTW Flooring domain that issued the cookie to you.

None of the cookies on our web site collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the BTW Flooring web site. We collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the web site wherever possible. BTW Flooring web site does collect some personal / identifiable information but this is always done through asking you the user to enter details such as your email address. We will never capture personal information without making you aware first.

We use Retargeting Cookies, these cookies allow us serve our advertising to you after you have left our site. We work with third parties who may place cookies on your web browser to enable us to serve you with adverts using a variety of digital marketing networks and ad exchanges.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/ alternatively, you can search the internet for other independent information on cookies.

Data Protection Officer

Should you have any concerns or questions about how we process and store your personal data please direct them to enquiries@btwflooring.co.uk

If you are dissatisfied with any aspect of our handling of your personal data, you can complain to the Information Commissioner’s Office via the following: Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone 0303 123 1113

What Our Customers Say

Read what our customers think of their new floors and their experience with BTW Flooring.

    
 
 
       Posted on Google  
   
   Alyce Walker 
 
 
 
 Trustindex verifies that the original source of the review is Google. We are very happy that our experience from discussions help advice to fitting has been to a very high standard. BTW Flooring LTD have been excellent and would recommend them to friends & colleagues
  
 
      Posted on Google  
   
   Christopher Travis 
 
 
 
 Trustindex verifies that the original source of the review is Google. From stat to finish was great service. Dalton in the showroom was great and helped us choose our herringbone flooring for the downstairs. We had the flooring finished today and the fitters have done such a professional job. I will be recommending to my family and friends.
  
 
      Posted on Google  
   
   Matthew 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you to Billy and Dalton for the great work, pleasure to deal with you both
  
 
      Posted on Google  
   
   Rose Drewry 
 
 
 
 Trustindex verifies that the original source of the review is Google. BTW Very helpful and patient in deciding the flooring product we needed. The fitters were very efficient helpful and did an excellent job. The end result was as we expected and we are very satisfied.
  
 
      Posted on Google  
   
   Amelia Price 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely brilliant service from BTW Flooring! The flooring fitted is outstanding and we couldn’t be happier with the finished result. The showroom is laid out really well, with plenty of choice, and Dalton was incredibly helpful. The lads who fitted the flooring were professional and provided a great service from start to finish. We would highly recommend BTW Flooring and would definitely use them again!
  
 
      Posted on Google  
   
   Andrew Davison 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very good choice of flooring in their showroom. Fitted promptly and professionaly. Minor snagging done immediately and with an excellent attitude to customer service.
  
 
      Posted on Google  
   
   Helen Jackson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an interior designer and I worked with BTW flooring on a project. I supplied and fitted blinds and wallpaper and I asked BTW flooring to help with flooring. They provided me with samples to show my customer. Once she had chosen they took over the flooring work - providing her promptly with quotes and advise.
They supplied and fitted wood flooring and carpets throughout the house. They worked to time scales and kept both me and the customer informed along the way. The flooring looks amazing and the customer was very pleased with the results. I would recommend them to anyone needing new flooring.
  
 
      Posted on Google  
   
   Janet Meehan 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had the pleasure of buying from BTW, I couldn’t be more impressed with their customer service. From the moment I walked into the showroom Dalton was welcoming, helpful and attentive. Dalton guided me through their extensive range of flooring and demonstrated professionalism and expertise. I would highly recommend BTW Flooring, Wilmslow for anyone seeking quality flooring.
  
 
      Posted on Google  
   
   Fraser Hill 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service from start to finish. Good showroom to see products, knowledgable and friendly staff, no high pressure sales.
Excellent fitting of the LVT flooring. We were recommended by friends and we would also highly recommend this company.
  
 
      Posted on Google  
   
   Louis Davies 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had an amazing experience with BTW Flooring from start to finish.

We visited the showroom one Saturday and were greeted by Dalton, who is a genuinely honest, friendly, and all-round great guy. The showroom itself is immaculate, and Dalton took the time to help us choose an LVT floor that suited our home perfectly. He answered all of our questions about the installation process, costs, and how to care for the flooring, so we felt completely informed.

Unfortunately, the original flooring we chose became unavailable due to a supplier issue. Rather than simply asking us to pick something else, Dalton went away and found a fantastic like-for-like alternative. In the end, we actually preferred it, and it matched our hall and kitchen even better than our original choice.

Our installation was booked for a few weeks later, but as luck would have it, it coincided with the 35°C heatwave. They explained that the extreme temperatures meant the screed would cure too quickly and the LVT could expand slightly, so it wouldn't be right to install it. This had been mentioned during our initial discussions, so although it was disappointing, we really appreciated their honesty and refusal to compromise on quality just to get the job done.

Once the weather cooled, the installation was carried out by Billy and Teyo. Billy's knowledge is second to none, and he has a brilliant way of explaining the technical aspects of the installation in a way that's easy to understand. The work took three days: one day for screeding, another for the majority of the installation, and a final day to complete everything.

The end result is exceptional. The finish is flawless, the attention to detail is outstanding, and you can genuinely tell they take immense pride in their work. We couldn't be happier with it. They even helped move our furniture back afterwards, which was a really thoughtful touch and much appreciated.

If you're looking for LVT flooring, don't hesitate to contact BTW Flooring. They look after you every step of the way. From the initial consultation and product selection through to installation and aftercare. It's rare to find a company that's this knowledgeable, honest, and customer-focused.

My only complaint? They're almost too nice!